Refund policy

At OrthoTouch, we are committed to providing high-quality orthopedic and healthcare products.

No Refund Policy

All sales are final. We do not offer refunds once an order has been placed and processed.

Please review your order carefully before completing your purchase.

Returns

For hygiene, safety, and medical reasons, we do not accept returns on any orthopedic or healthcare products once they have been delivered.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from what you ordered

Please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, email us at care@orthotouch.in with:

  • Your order number
  • Clear photos or videos of the product and packaging

After verification, we will arrange a replacement if the claim is found to be valid.

Order Cancellation

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding this policy, please contact us:

OrthoTouch
📧 care@orthotouch.in
🌐 https://orthotouch.in