Shipping policy

Thank you for shopping with OrthoTouch. We are committed to delivering your orders safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS. You can use the tracking number to monitor your shipment through the courier partner's website.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate.

OrthoTouch is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Email us at care@orthotouch.in with:

  • Your order number
  • Clear photos or videos of the product and packaging

After verification, we will arrange a replacement if your claim is approved.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Weather conditions
  • Government restrictions

We appreciate your patience in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

OrthoTouch
📧 care@orthotouch.in
🌐 https://orthotouch.in